If it doesn't, go back to "help" at the top and reauthorize ADE. Adobe will then PROMPT YOU for the authorization. Go to your public library website and get a NEW book. Keep the e-reader connected to the computer. Erase the authorization for the ereader (go to the side menu of ADE). Erase authorization on ADE (Go to the Help Menu at the top). Check to see if you can read the problem book(s) in ADE. Open Adobe Digital Editions on the computer. With the following list, I am paraphrasing Maureen's excellent advice that finally released me from my anguish:ĭelete the problem book(s) from your ereader. They're not nearly as easy to read at night. I really don't want to have to go back to hardcover library books. He then put me on hold for about 3 minutes, only to return to tell me the bad news: This is a known issue (duh.) and that there will be an update within 48 hours.įingers crossed that the update will fix the nightmare. He walked me through the very steps that I have gone through several times on my own (removing Kobo authorization, removing ADE authorization, re-authorizing ADE, re-authorizing Kobo, ascertaining that the library books were indeed in the Kobo and that the annoying message was still present for each book). I spent quite a long time with Theodore, who was very willing to assist. I called Kobo but the person I spoke to could not assist with this at all.After perusing this forum for other possible fixes, and reading the replies to javastop's question in March of this year, on this very subject ( ), I called the 800 number provided by jackieg: "you might want to give Kobo a call.Please give us a call at 1 (800) 368-5390 from 9 AM to 9 PM, 7 days a week" I've also tried doing the above steps in various different orders.Īnd nothing seems to work! I'm super disappointed as I bought the Kobo to be able to read library books while travelling, and now I feel it was a huge waste of money. I've also tried de-authorizing and re-authorizing both my computer and Kobo on Adobe Digital Editions. I've tried clicking the Sync option on the Kobo. But there is no error message at any point.
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